Frequently Asked Questions
Everything you need to know about high-volume orders and commercial procurement.
How do I qualify for bulk pricing?
Bulk pricing is automatically applied to orders meeting the minimum quantity thresholds listed on each product page. For large-scale multifamily projects or custom contract quotes, please contact our commercial sales team directly.
What is the typical lead time for commercial orders?
Standard in-stock items ship within 3-5 business days. For high-volume commercial orders or backordered items, lead times typically range from 2 to 6 weeks depending on the product category and manufacturer.
Do you offer job-site delivery for multifamily developments?
Yes, we provide specialized freight shipping including lift-gate service and scheduled delivery windows to ensure your materials arrive at the construction site exactly when your team needs them.
Are your products compliant with commercial building codes?
All our products are curated for the home and commercial industry, meeting standard UL, ADA, and ANSI requirements where applicable. Detailed spec sheets are available upon request for your project submittals.
What is your return policy for large volume purchases?
Unopened, standard stock items can be returned within 30 days, subject to a 15% restocking fee. Please note that custom-ordered commercial goods and final-sale bulk clearances are non-returnable.
Can I request a sample before placing a full project order?
Absolutely. We offer a sample program for trade professionals and property managers to ensure the finish and quality meet your specifications before committing to a full-scale purchase.